aeb365 Privacy Policy

aeb365 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all players who register and use the aeb365 online casino and sports betting platform at https://aeb365.org. This Privacy Policy ("Policy") describes in plain and formal terms: (a) the categories of personal data aeb365 collects from you; (b) the purposes for which that data is processed; (c) the legal basis for each processing activity; (d) how long your data is retained; (e) your rights as a data subject; and (f) how to contact us with privacy-related enquiries.

This Policy applies to all users of the aeb365 platform, including registered account holders and unregistered visitors. By accessing the aeb365 website, creating an account, or depositing funds, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read in conjunction with the aeb365 Terms & Conditions, which govern your overall use of the platform.

1. Data Controller

aeb365 is the data controller responsible for the personal data collected and processed through the aeb365 platform. As data controller, aeb365 determines the purposes and means of processing your personal data and is responsible for ensuring that processing activities comply with applicable data protection obligations. For all privacy-related enquiries, you may contact our support team via the contact details provided at the end of this Policy.

2. Data We Collect

aeb365 collects personal data in three primary ways: data you provide directly, data collected automatically, and data received from third-party partners.

Data you provide directly:

• Full legal name and date of birth (for account registration and age verification)
• Email address and contact details
• Residential address (for identity verification purposes)
• Government-issued identification documents (national ID, passport) submitted during KYC verification
• Payment method details (mobile wallet numbers for bKash, Nagad, Rocket, Upay; bank account details for bank transfer methods)
• Correspondence submitted to the aeb365 support team via live chat or email
• Self-exclusion preferences and responsible gaming settings you configure within your account

Data collected automatically:

• IP address and approximate geographic location derived from your IP address
• Device type, operating system, and browser version
• Session data including login timestamps, pages visited, and time spent on each page
• Wagering history, game activity records, deposit and withdrawal transaction logs
• Cookies and similar tracking technologies as described in Section 8 below

Data received from third-party partners:

• Identity verification results from third-party KYC providers
• Payment status and transaction confirmation data from bKash, Nagad, Rocket, Upay, and banking partners
• Fraud risk signals from payment processing and anti-fraud service providers

3. How We Use Your Data

aeb365 processes your personal data only for specific, legitimate purposes. The table below summarises our primary processing activities and the legal basis for each.

aeb365 will never use your personal data for a purpose that is incompatible with the purpose for which it was originally collected, without first obtaining your consent or establishing a new legal basis for the processing.

4. Data Sharing & Third-Party Disclosure

aeb365 does not sell or rent your personal data to any third party. We may share your data with carefully selected third parties only where necessary and only under the following circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive only the data required to process your specific transaction.
• Identity verification providers: Third-party KYC service providers receive copies of identity documents submitted during account verification. These providers are contractually bound to process such data only for verification purposes.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and wagering data necessary to deliver game functionality and resolve disputes. These providers do not receive your name, contact details, or payment information.
• Fraud prevention and security partners: Aggregated or pseudonymised risk signals may be shared with fraud prevention service providers to protect the platform and its users.
• Legal and regulatory authorities: aeb365 will disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law or a binding legal order.

All third-party data processors engaged by aeb365 are subject to data processing agreements that require them to maintain the confidentiality and security of your data and to process it only on aeb365's documented instructions.

5. Data Retention

aeb365 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Account registration data: Retained for the duration of your account and for a minimum of 5 years following account closure, in compliance with applicable anti-money laundering record-keeping requirements.
• KYC verification documents: Retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Wagering and game activity logs: Retained for a minimum of 2 years for dispute resolution and responsible gaming monitoring purposes.
• Customer support correspondence: Retained for 2 years from the date of the last interaction.
• Marketing consent records: Retained until consent is withdrawn, plus 1 year as an audit record.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data that can no longer be linked to any individual may be retained for statistical and analytical purposes indefinitely.

6. Your Privacy Rights

As a user of the aeb365 platform, you have the following rights with respect to your personal data:

• Right of Access: You may request a copy of all personal data aeb365 holds about you at any time. We will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Minor corrections (such as updating a contact email) can be made directly from your account settings page.
• Right to Erasure ("Right to be Forgotten"): You may request that aeb365 delete your personal data. Note that this right is subject to our legal obligations — data that must be retained under anti-money laundering, fraud prevention, or other applicable law cannot be deleted before the applicable retention period has expired.
• Right to Restriction of Processing: In certain circumstances you may request that aeb365 limit the processing of your data (for example, while a dispute regarding data accuracy is under investigation).
• Right to Data Portability: You may request that aeb365 provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests at any time. You also have an absolute right to opt out of direct marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal.

To exercise any of these rights, please contact the aeb365 support team. We may need to verify your identity before processing your request. There is no fee for exercising your privacy rights. We aim to respond to all privacy rights requests within 30 days.

7. Data Security

aeb365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the aeb365 platform
• Encrypted storage of sensitive data fields including passwords (stored as salted hashes, never in plain text) and payment identifiers
• Role-based access controls that restrict access to personal data to authorised personnel only, on a strict need-to-know basis
• Regular internal security reviews and vulnerability assessments
• Two-factor authentication options available to all registered players to strengthen account security
• Automated monitoring for unusual account activity patterns indicative of unauthorised access

While aeb365 takes all reasonable precautions to protect your data, no system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or interests, aeb365 will notify affected users as required by applicable law.

8. Cookies & Tracking Technologies

aeb365 uses cookies and similar tracking technologies to operate the platform, improve user experience, and support security functions. A cookie is a small text file placed on your device by the platform when you visit. The following categories of cookies are used on the aeb365 platform:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies and security tokens. You cannot opt out of these cookies without ceasing to use the platform.
• Performance & Analytics Cookies: Collect anonymised data about how users interact with the platform (pages visited, session duration, error events). This helps aeb365 identify and resolve technical issues and improve the user experience.
• Functional Cookies: Remember your preferences such as language settings, recently played games, and responsible gaming configurations.
• Security Cookies: Support fraud detection functions including device fingerprinting for duplicate account detection and suspicious login identification.

You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect platform functionality. aeb365 does not use third-party advertising or behavioural tracking cookies.

9. Marketing Communications

With your explicit consent at the time of registration or at a later point, aeb365 may send you promotional communications via email regarding new games, bonus offers, tournaments, and platform updates. You may withdraw your consent to receive marketing communications at any time by: (a) clicking the unsubscribe link in any marketing email; or (b) updating your communication preferences in your aeb365 account settings; or (c) contacting the aeb365 support team directly.

Withdrawal of marketing consent will not affect your ability to continue using the aeb365 platform. Transactional communications (deposit confirmations, withdrawal status notifications, security alerts) are not marketing and will continue to be sent regardless of your marketing preference setting, as they are necessary for the operation of your account.

10. Children & Minors

The aeb365 platform is strictly intended for adults aged 21 years and above. aeb365 does not knowingly collect, process, or retain personal data relating to persons under the age of 21. If aeb365 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed. If you believe that a minor has registered an aeb365 account, please contact our support team immediately.

11. Changes to This Privacy Policy

aeb365 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform operations. Where a material change is made, aeb365 will provide notice by updating the "Last Updated" date at the top of this page and, where appropriate, by notifying registered users via their registered email address. Your continued use of the aeb365 platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy.

12. Contact & Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way aeb365 processes your personal data, please contact our support team. Our support team is available 24 hours a day, 7 days a week via the live chat feature inside your aeb365 account. You may also reach us by email — our contact address is displayed in the footer of every page on this site.

We take all privacy enquiries seriously and will acknowledge receipt of your request within 2 business days (Bangladesh Standard Time, UTC+6), with a full response provided within 30 days.